Reference

The Terms Behind Your Account

One page holds the rules that apply to your account — eligibility, wallet name checks, cookies and the way you ask us to change or remove your details.

Terms of useEligibility by regionWallet and payout checksCookies and sessionsData requests
jita33 The Terms Behind Your Account
REACHING OUR TEAM

How To Reach Us About Terms

A clause question should not cost you an afternoon. Message us from inside your account and the thread stays tied to your account ID, so you are not re-explaining which wallet or which round you mean. Locked out? Write from the address on file and include your registered mobile number, and we match the two. For anything about these terms — a charge you do not recognise, a name mismatch on Rocket, a request to see or remove your data — say what you want in the first line. It saves us both a round of questions.

Chat from your account Open the support panel inside your account and the thread carries your account ID, so a wallet query or a clause question does not start with ten messages of background.
Email when you are locked out If you cannot sign in, write from the email on your account and include the registered mobile number. Matching those two is how we reopen access without a long back-and-forth.
Data and policy requests Say plainly what you want changed, copied or removed. We confirm the request in writing and tell you what we can act on now and what a payment provider or local rule has to settle.
HOW WE HANDLE IT

Your Data, Sessions And Account Changes

Most of what keeps an account safe is boring on purpose. The login code goes to the mobile number on file, so a leaked password on its own gets nobody in. Money only moves out when the wallet name matches your account name, and clearing cookies or signing out ends that session on the device. Pair that with a phone lock screen and you have covered the parts that actually get tested. Records stay while your account is open and afterwards only for the purposes described on this page, or for as long as local law says we must hold them.

One-time codes

The login code goes to the mobile number registered on your account, never to a link in a message. If that number changed, tell support before you try to sign in again.

Cookies and sessions

A cookie keeps you signed in on your own phone so you are not typing codes on a crowded bus. Clear it and the session ends; signing out on a shared handset does the same.

Wallet name matching

Before a withdrawal clears we check the wallet name against your account name. If your bKash or Nagad account sits under a different spelling, fix the account first, not the payout entry.

Records and removal

Ask us for a copy of what we hold, or ask us to delete it, from inside your account. Transaction records stay longer where local law requires it, and we tell you which part that covers.

What You Ask About Our Terms

These come up when someone is midway through a wallet check or reading the terms for the first time. The short answers below cover eligibility, device continuity, locked fields and data requests. Where your situation needs the longer version, ask from inside your account — we reply in writing, so you keep a record of what was agreed and when.

Adults of legal age where they live, and only where taking part is permitted. We are built for Bangladesh, and we may decline or close an account if your region or local law rules it out.

Yes. One account covers the browser on your phone and the desktop version, so the same rules follow you across both. Signing in elsewhere does not create a second account or a second set of terms.

Not by yourself — those two fields are locked once verification is done, which is what stops someone else rewriting your account. Email support with proof and we check the change against your wallet records.

Withdraw what is there first, then ask us in writing to close the account. A balance left in the wallet at closure is handled under the closure terms, so clear it before you send the request.

Ask from inside your account so we can tie the request to you. We confirm what we hold, hand over a copy, and delete what we are not required to keep for payment records or under local law.

The provider's published rules and the round record decide it, not a screenshot. Send the round ID or market name and we pull that record; for cricket, settlement follows the result the governing body publishes.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.