Reference

Terms That Cover Your Account

Your jita33 account runs on one clear set of rules — what you can do in the lobby, how bKash, Nagad and Rocket money is handled, and where access is allowed.

Account useWallet rulesEligible regionsMobile and desktop
jita33 Terms That Cover Your Account
DATA AND SECURITY

How We Handle Your Details

These terms are only worth the paper they are printed on if the handling behind them is clear. So here is what we keep, why we keep it, and how you get it changed. Nothing in this list hides behind vague wording — ask what is stored against your account and we will show you the same view our support team works from. Shared phones are common here, so a new device or a fresh browser asks for an extra code before anything moves.

What we store

The name, mobile number and wallet ID you give at sign-up, so deposits and payouts can be matched. That record is what our team checks when a bKash or Nagad transfer needs confirming.

Cookies on your phone

Cookies keep you signed in and remember your last screen, so reopening the browser lands where you left. Clear them any time you like, though you will need the one-time code to sign back in.

Sign-in security

Every login asks for a one-time code sent to your registered number. Keep that code to yourself. Our team never asks for it, and any message requesting it is not from us.

Changes and removal

Ask us to correct your details or close the account from the support channel on your account page. Transaction records stay for as long as payment and legal rules require, then we clear what is no longer needed.

ACCOUNT HELP

Where to Ask About Your Account Terms

When a clause does not make sense, ask before you act on it. Support sits inside your account page, and the team there can read your record while you talk — deposit references, withdrawal status, whether your name matches your wallet. Bring the bKash, Nagad or Rocket transaction ID and the conversation gets much shorter. If something cannot be answered from the record, we will say so plainly instead of guessing.

Account chat Open chat from your account menu when a term looks unclear. Send the reference from your bKash, Nagad or Rocket transfer and we can pull the matching record instead of asking you to explain it twice.
Email support Write to our support inbox when you need the answer in writing — a name mismatch on a payout, or a clause you want spelled out. Attach the payment screenshot and we reply to the address held on your account.
Dhaka and Chattogram On mobile data in Dhaka or Chattogram, the browser version carries exactly the same terms as the installed app. Your account, wallet and rules do not change between devices, so switch whenever it suits you.

Terms Questions You Might Have

The questions below come up most often from account holders, and each answer points to the clause that covers it. If yours is not here, the support channel on your account page reaches a person who can see your record.

Account use, wallet rules for bKash, Nagad, Rocket and bank transfer, the games and sportsbook markets we list, and the regions where access is allowed. If a point is not covered here, ask support before relying on it.

No. One account per person, on details that are actually yours. Duplicate accounts, shared logins or details borrowed from a family member can be closed, with any balance returned through the same payment route.

Because the law where you sit decides what you can use. We open the lobby in eligible regions only, and if a payment route is not supported in yours it will not appear in your wallet.

It gets held while we check it. Send through an account in your own name, because the wallet name has to match the name on your jita33 profile before a payout can be released to you.

Message support from your account page. We confirm the request against your registered number, correct what needs correcting, then close the account and keep only the transaction records that payment rules require us to hold.

We update this page whenever payment rails, law or game rules change, and the live version is the one that applies. Anything touching your wallet also goes out as a message to your registered number.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.